Privacy Policy

Introduction

ArthurSG ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.arthursg.com and make purchases from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including:

• Name
• Email address
• Shipping address
• Phone number (for delivery purposes)
• Payment information (processed securely through our payment providers)

Automatically Collected Information

When you visit our site, we automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on those pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status and delivery
• Provide customer support
• Send you promotional communications (only if you have opted in)
• Improve our website and services
• Comply with legal obligations
• Prevent fraudulent transactions

Sharing Your Information

We share your personal information with third parties only in the following circumstances:

• Payment Processors: We use secure payment processors (such as Stripe) to handle payment transactions. Your payment information is processed directly by these providers and is not stored on our servers.
• Delivery Partners: We share your shipping address and contact number with our courier partners solely for the purpose of delivering your order.
• Analytics Providers: We use analytics services to help us understand how visitors use our site.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that are stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality)
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for accounting and legal compliance purposes.

Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent for data processing (where consent was the basis for processing)
• Request deletion of your personal data (subject to legal requirements)

To exercise any of these rights, please contact us at hello@arthursg.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: